Knowledge Base

Q: What is RevMine? RevMine is a platform that allows businesses to create and manage their own branded tokens on the Solana blockchain. These tokens serve as loyalty rewards, customer engagement too

Q: How does RevMine turn customers into stakeholders? When customers earn your tokens through engagement (purchases, referrals, reviews), they become invested in your success. As your business grows,

Q: Is RevMine cryptocurrency? RevMine tokens are built on the Solana blockchain, so technically yes - they are crypto tokens. However, they function as internal loyalty rewards, not speculative asset

Q: Do my customers need crypto knowledge? No. RevMine handles all blockchain complexity behind the scenes. Customers see a simple balance in their account, earn tokens through normal activities, and

Q: How do I create a token? Use the Token Builder in your dashboard. Enter your token name (e.g., "Acme Rewards"), symbol (e.g., "ACME"), upload a logo, set your total supply, and configure decimals.

Q: What makes RevMine different from traditional loyalty programs? Traditional loyalty points have static value. RevMine tokens have dynamic value tied to your revenue through the burn mechanism. As

Q: What about SEC regulations and securities law? RevMine tokens are designed as internal loyalty rewards, not securities. They cannot be traded externally, have no cash-out value, and represent loya

Q: Can customers cash out their tokens for real money? No. Tokens are redeemable only for benefits within your platform - discounts, features, access, merchandise, etc. This is intentional: it keeps

Q: What industries is RevMine best suited for? RevMine works well for any business with recurring customers: SaaS companies, subscription services, e-commerce, membership sites, online education, gam

Q: What happens if RevMine shuts down? Your token exists on the Solana blockchain independently. You retain full ownership and can continue operations with another provider or self-hosted solution. W

Q: Is there a free tier to try RevMine? Yes! Our Individual tier is completely free and includes token creation, basic mining widget, up to 100 token holders, and community support. It's perfect for

Q: What's a token symbol? The symbol is a short identifier (2-10 characters) like stock tickers. For example, if your company is "Acme Corp," your symbol might be "ACME" or "ACM." It appears in walle

Q: What's the difference between total supply and circulating supply? Total supply is the maximum tokens that will ever exist (set at creation). Circulating supply is how many are currently distribut

Q: What are decimals and how many should I use? Decimals determine fractional precision. With 2 decimals, you can have 1.50 tokens. With 6 decimals, you can have 1.000001 tokens. For most loyalty pro

Q: Can I create multiple tokens? Yes, depending on your plan. Startup includes 1 token, Growth includes 3 tokens, Business includes 5 tokens, and Enterprise includes unlimited tokens. Multiple tokens

Q: What happens after I deploy my token? Your token is created on the Solana blockchain with metadata (name, symbol, logo). The total supply goes to your treasury wallet, controlled by RevMine on you

Q: Can I change my token's name or logo after creation? Yes! Token metadata (name, symbol, logo, description) can be updated anytime through your dashboard. This is one of the benefits of Solana's me

Q: Do I need a Solana wallet to use RevMine? No. RevMine manages all wallets on your behalf. You don't need to install Phantom, manage seed phrases, or understand blockchain. We provide a simplified

Q: Can I add more tokens to the total supply later? No. The total supply is fixed at creation - this is a feature, not a limitation. Fixed supply ensures scarcity and maintains the economic model. Pl

Q: What blockchain network are tokens created on? Tokens are created on the Solana blockchain using the SPL Token standard with Metaplex metadata. Solana offers fast transactions (400ms), low fees ($

Q: Is there a cost to create a token? Token creation is included in all plans (including free). RevMine covers the Solana network fees for deployment. There are no per-token fees or hidden costs. You

Q: How much does RevMine cost? Plans start at $0/month (Individual), then $99/month (Startup), $299/month (Growth), $999/month (Business), and custom pricing for Enterprise. Each tier increases limit

Q: What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, Amex) through Stripe. Enterprise customers can arrange invoicing and ACH transfers. We don't currently accep

Q: Is there a free trial? Better - there's a free tier! The Individual plan costs $0/month forever, with full token creation and basic features. Test everything with real tokens on Solana devnet or m

Q: Do my customers need Solana wallets? No. Customers see a simple token balance in their account - just like loyalty points. They don't interact with blockchain at all. RevMine creates custodial wal

Q: What's included in each pricing tier? Each tier includes: Individual (1 employee, 100 holders), Startup (10 employees, 100 holders), Growth (50 employees, 1K holders), Business (500 employees, 10K

Q: Can I upgrade or downgrade my plan? Yes. Upgrade anytime - you'll be charged the prorated difference. Downgrade takes effect at your next billing cycle. If downgrading would exceed new tier limits

Q: Are there any transaction fees? RevMine charges a small platform fee (default 3%) on mining reward distributions. This covers Solana network fees and platform operations. Enterprise customers can

Q: Do I pay for blockchain transaction fees? No. RevMine covers all Solana network fees (gas) for token operations. This is built into your subscription. You never need to hold SOL or manage crypto w

Q: What happens if my payment fails? We'll notify you and retry the payment over 7 days. If payment can't be processed, your account enters a grace period where existing tokens continue working but n

Q: Do you offer annual billing discounts? Yes! Annual billing saves 20% compared to monthly. For example, Growth is $299/month or $2,870/year (saves $718). Contact sales for Enterprise annual agreeme

Q: Can I cancel anytime? Yes. Cancel anytime from your dashboard. You'll retain access until your current billing period ends. Your tokens remain on the blockchain - you can export data and continue

Q: What is Solana and why does RevMine use it? Solana is a high-performance blockchain with 400ms transactions and $0.00025 fees. It's ideal for loyalty rewards because you can do frequent small dist

Q: What's the difference between devnet and mainnet? Devnet is Solana's test network - tokens have no real value, perfect for testing. Mainnet is the production network with real tokens. Start on dev

Q: Who controls the treasury wallet? RevMine manages the treasury wallet that holds your token supply. You control what happens through your dashboard - distributions, burns, rewards - and RevMine ex

Q: Can I see my tokens on a blockchain explorer? Yes! Every token and transaction is visible on Solana explorers like Solscan or Solana Explorer. Your dashboard provides direct links. This transparen

Q: What happens if Solana goes down? If Solana experiences downtime, token operations (distributions, burns) pause until the network recovers. Your token balances and data are preserved - they're on

Q: Can customers transfer tokens to external wallets? By default, no - tokens are custodial within RevMine to maintain the loyalty program model. Enterprise customers can enable self-custody options

Q: Do I need to hold SOL (Solana's currency)? No. RevMine covers all SOL costs for network transactions. You pay in USD through your subscription, and we handle the crypto infrastructure. You never n

Q: How are customer wallets secured? Customer wallets are custodial accounts managed by RevMine with enterprise-grade security: encrypted key storage, HSM protection, and multi-signature controls for

Q: What is "mining" in RevMine? Mining is how customers earn your tokens through engagement - not cryptocurrency mining with hardware. Customers "mine" by completing actions you define: making purcha

Q: How do I configure mining rewards? In your dashboard, go to Mining > Reward Rules. Create rules like: "Purchase over $50 = 100 tokens" or "Referral signup = 500 tokens." Set daily/weekly limits, b

Q: What actions can trigger token rewards? Built-in triggers: purchases, account creation, referrals, daily login, profile completion, reviews, social shares, subscription renewal. Via API, you can t

Q: How does the mining widget work? The mining widget is a JavaScript snippet you embed in your site. It displays the customer's token balance, recent rewards, and available actions. When customers c

Q: Can I do bulk distributions to multiple users? Yes. Use the Distributions page to send tokens to multiple users at once. Upload a CSV with user IDs and amounts, or select user segments (e.g., "all

Q: What's a distribution vs. mining? Mining is automatic rewards triggered by user actions (rule-based). Distributions are manual sends you initiate - like airdrops, bonuses, or promotional campaigns

Q: How fast are rewards delivered? Mining rewards appear instantly in the UI (optimistic updates) and confirm on Solana within 1-2 seconds. Bulk distributions process in batches - hundreds of transfe

Q: Can I set limits on how many tokens users can earn? Yes. Set per-action limits (max 10 referrals/day), per-user limits (max 1,000 tokens/week), and global limits (max 100,000 tokens distributed/mo

Q: What's the platform fee on distributions? RevMine charges 3% (default) on mining reward distributions. If a user earns 100 tokens, 3 tokens go to RevMine and 97 to the user. This covers blockchain

Frequently Asked Questions - Everything you need to know about RevMine's revenue-backed token platform. RevMine is a platform that allows businesses to create and manage their own branded tokens on th